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The cream of the crop, senior Contact Centre and Customer Service professionals to drive your business forwards


About Us

Douglas Jackson was established in 2007 and has a team of recruitment consultants with in excess of 80 years’ experience between them, providing specialist recruitment services across Customer Service and Customer Experience.

Douglas Jackson works with our customers to deliver a tailored and truly consultative approach to each Customer Service recruitment assignment, always giving our best advice to both clients and candidates.

We recruit for Customer Service Directors, Chief Customer Officers and Customer Service Managers who can design, develop, or, achieve your Customer Strategy, can drive Customer Change and deliver your Customer Experience. We help our customer recruit experienced customer service professionals across the UK, as well as international locations, for all Customer Contact channels which includes; traditional telephone channels, email and white mail, digital, mobile and social customer contact.

In a constantly changing, ever demanding customer service market, where successful talent acquisition and retention are key to securing profitability, business and strategic success, we offer a professional, personal and honest service, working as a truly consultative recruitment partner to help you hire the future skills and experience to design and deliver your Customer Experience and Customer Service Strategy..

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