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Forward thinking, talented Contact Centre and Customer Service professionals to direct your strategy, head your department, or, manage your operation


Clients

The importance of Customer Service and the Customer Experience delivered across industry sectors, is now seen as a key differentiator between great and good company performance. Being known as a company that delivers great customer service can result in increased customers, customer advocacy, customer loyalty and customer retention, all of which will help enhance your business success and profitability.

By understanding your Customer Service strategy and requirements, Douglas Jackson can help you recruit permanent customer service leaders, or fixed term interim contractors, across Customer Service, Customer Contact, Customer Experience, Customer Insight and Customer Change.

Douglas Jackson will deliver a tailored and truly consultative approach for each recruitment assignment across Customer Services. With our in-depth knowledge of the customer service market and by working in partnership with you, we will be able to identify potential skills and experience from leading organisations, recognised brands and local companies, to help maintain your Customer Service, or take it to the next level.

Douglas Jackson and our consultants already have many years’ experience helping and supporting our customers in identifying, attracting and recruiting Customer Service Directors, Head of Departments, Managers and professionals, on a permanent and fixed term contract basis.

We are an independent, boutique recruitment consultancy, which gives us the freedom and flexibility to commit sufficient resource and time to each individual Customer Service recruitment campaign, whether it be search and selection, managed agency, contingency delivery, or other consultancy services.

This is very important to us and the service we provide, as it allows us to work to our best ability for you, rather than trying to work to achieve activity targets for numerous clients at any given time.

We are also able to offer exclusivity and dedication to our retained, exclusive and preferred supplier customers, who want to work with a true business partner, helping us to secure high calibre, skilled and experienced customer service professionals for you and not your competition.

Our consultants are all proven and experienced within the Customer Service & Customer Experience recruitment industry, with specialist customer service market knowledge, to ensure we search and select the best possible talent available for each individual project.

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