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Our consultants attend num erous industry events and feature many industry leaders/subject matter experts in our regular blog posts to keep ahead of our market and share best practice. Read more blog posts >


Douglas Jackson is proud to be part of the Customer Services industry and each year we attend and take part in many Customer Service industry events and Customer Experience exhibitions. We also have a number of social networks and communities including our dedicated Customer Service Professionals LinkedIn Group where we and many global customer service leaders and customer service experts post discussions, industry information, tips and advice, as well as all Customer Service Manager Jobs.

We also have a Douglas Jackson Blog which has attracted thousands of readers and continues to grow daily. In our blog, in addition to our own thoughts and views, advice and tips on all areas of recruitment, we are also extremely pleased to have published many articles and guest blogs from across the Customer Service and Customer Experience industry, featuring Customer Strategy industry leaders, recognised subject matter experts and Customer Service Consultants.

Two very popular blogs have included: Is it Time to Hire a Chief Customer Officer/Customer Experience Director and The Importance of Customer Service Training.

In addition to exhibiting and partnering with many of the Customer Service and Customer Experience industry bodies, our Consultants and Managing Partners also attend many Customer Service events as a delegate, taking part in the conversations and discussions about Customer Strategy, the Customer Journey and Customer Service. We do this to understand the challenges, issues and best practice across the Customer Service industry.

You may have seen us at any of the previous events and conferences, or seen our contributions on some industry newsletters or websites across the industry. Please follow our social sites and newsletter to see where we will be next and we look forward to meeting you there:

  • Customer Service Training Network
  • Customer Experience Awards
  • Mary Gober International Customer Service Training Seminar
  • CCMA Call Centre Managers Association
  • Call Centre & Customer Strategy Expo
  • Customer Strategy and Planning
  • Customer Service Training Awards
  • European Customer Experience World
  • Call Centre Helper

Some of the Managing Partners and Senior Consultants are also extremely proud to have been invited to judge some of the Customer Experience and Customer Service Awards; this has been an activity Douglas Jackson has done for many years and hopes to be involved with for many more to come.

For more information on any aspect of Douglas Jackson, or to join any of our customer service communities, please contact us through any of our social channels, or, on tel: 0845 6209720 or, by email: mail@douglas-jackson.com

We recruit across the Customer Service industry for positions including but not limited to:

Director Recruitment:
Contact Centre Director, Call Centre Director, Customer Service Director, Chief Customer Officer, Client Services Director, Site Director, Telesales Director, Operations Director Training Director, Planning Director, Learning & Development Director, Change Director, Transformation Director.

Head of Recruitment:
Head of Contact Centre, Head of Call Centre, Head of Customer Services, Head of Sales and Service, Head of Customer Experience, Head of Customer Advocacy, Head of Customer Insight, Head of Service Support, Head of Service Delivery, Head of Site, Head of Complaints, Head of Customer Loyalty, Head of Customer Engagement, Head of Customer Contact, Head of Resource Planning, Head of Planning & MI, Head of Sales, Head of Operations, Head of MI, Head of Telesales, Head of Programmes, Head of Change, Head of Business Improvement, Head of Customer Strategy, Head of Digital Channels.

Manager Recruitment:
Contact Centre Manager, Call Centre Manager, Operations Manager, Customer Services Manager, Customer Experience Manager, Customer Insight Manager, Client Services Manager, Account Manager, Telesales Manager, Training Manager, Database Manager, Collections Manager, Complaints Manager, Fraud Manager, Team Manager.

Analyst Recruitment:
Contact Centre Analyst, MI Analyst, Resource Planning Analyst, Business Intelligence Analyst, Forecasting Analyst, Scheduling Analyst, Real-Time Analyst, Customer Insight Analyst, Customer Experience Analyst and Business Analyst.

Why not visit our other specialist sites;
Customer Services Manager Jobs
Resource Planning Jobs

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